Long-term care is at a critical juncture. As the global LTC market surges, it is projected to reach nearly $1.8 trillion by 2033, growing at a CAGR of 5.1% — providers face mounting pressures: regulatory complexity, staffing shortages, and technological demands. The question is no longer "Can we outsource?" but "Can we not afford to?"

Complex Times Demand Outsourced Expertise

Increasing calls for AI, automation, and specialization in healthcare support functions underscore a shift in strategy. Notably, 62% of LTC providers believe these tools have a significant impact on operations — yet building internal systems requires time, money, and talent.

Outsourcing offers a smarter path: immediate access to trained teams, scalable technology, and compliant workflows. Deloitte reports that healthcare BPO is projected to grow by 8 to 14% annually through 2025 — clear evidence that it's now a mainstream strategic solution.

Cost Efficiency, Faster Processes, Better Data

Across the healthcare sector, outsourcing billing results in:

• Up to 50% reduction in claim processing time
• 30% lower operational costs
• Up to 99% billing accuracy, significantly reducing denials
• 88% of payments received within 30 days, compared to 72% with in-house systems

For LTC providers, this means cleaner claims, faster cash flow, and more predictable financial performance — without adding a headcount or overburdening administrative staff.

Risk Mitigation and Compliance Built-In

With increased audit activity and payer scrutiny, having audit-ready systems is more than just good practice — it's a necessity. LTCPro's documentation and workflow automation ensure:

• Digitally tracked and searchable invoices
• Purchase order-based expense controls
• Time-stamped HR, billing, and payroll documentation
• Month-end reconciliation aligned with real-time data

This level of transparency helps facilities manage compliance confidently and avoid the disruption that often comes with audits.

Scalability Without Growing Pains

As organizations expand — whether across multiple facilities or into new care models like ACOs — consistency becomes key. LTCPro helps standardize and scale:

• Billing and AR processes
• Payroll and HR workflows
• Vendor management and procurement oversight
• Financial reporting and KPIs

Whether you're operating five facilities or fifty, LTCPro provides a strong back-office foundation that grows with you.

How LTCPro Makes It Happen

• End-to-End Billing and Claims: We handle payer-specific workflows, including electronic 837 file formats and manual portal submissions, to ensure accuracy and faster approvals.
• Accounts Receivable and Denials: Our AR teams follow up on unresolved claims, manage appeals, verify documentation, and close the loop on delayed reimbursements — helping clients recover revenue more efficiently.
• Invoice and HR Automation: With built-in controls, automated pay reviews, and audit-ready documentation through PayPro and HRPro, every transaction is stored, verifiable, and reportable.
• Analytics and Insights: Our clients receive regular financial and operational dashboards showing AR aging, billing trends, payment patterns, and vendor performance — enabling data-driven decision-making.

The Bottom Line

The future of long-term care is increasingly digital, distributed, and compliance driven. For facilities that want to scale without compromising on care quality or financial performance, outsourcing non-clinical operations is no longer just convenient — it's essential.

By partnering with a specialized provider like LTCPro, SNFs, ALFs, and ACOs can achieve:

• Faster billing and reimbursements
• Reduced administrative overhead
• Better audit preparedness
• More transparency and control
• Room to focus on patient outcomes

LTCPro Is Your Strategic Back-Office Partner

At LTCPro, we support long-term care providers with seamless outsourcing across the full spectrum of non-clinical operations. From billing and collections to HR, payroll, and compliance, we become an extension of your team — equipped with industry expertise, purpose-built technology, and a commitment to operational excellence.

If your goal is to scale smartly, remain compliant, and focus on care delivery, LTCPro is ready to help you get there.

Visit www.ltcpro.com

Or reach out today to schedule your back-office operations assessment.